Privacy policy

Your personal data is securely protected.

Terms & Conditions

We are committed to protecting your privacy. This Privacy Policy describes how and why we process your personal data when you access our website at or any other subdomain under (hereinafter “the website”). This policy also sets forth your privacy rights and explains how to get in touch with us if needed.

Who are we?

Insurance Institute of Kenya (hereinafter “we,” “us,” “our,” or “IIK”) has created this website to communicate with casual visitors, potential customers, and companies interested in our services as well as to provide information about IIK and IIK Member services . We welcome visitors to casually view information on our website and to use the site to directly communicate with IIK.

We control all personal data processed in accordance with this policy.

By visiting this website, you accept our Privacy Policy and agree that we may collect personal data during your website visit. If you disagree with this Privacy Policy, please feel free to leave the site.

In case it is necessary to obtain your consent prior to processing information (for example, for direct marketing activities), we will ask for your consent in relation to the processing concerned (see how to withdraw your consent to processing below).

What data do we collect?

IIK only collects data that is essential for giving visitors the maximum benefit from our website and for communicating our services in the most convenient way.

We may collect the following data during your website session:

• Information you provide directly via forms or email messages, including your email address, phone number, name, surname, company name, title, ID Number ,and address.

• Data about your behaviour on web pages during your visit and information about how you navigate the website.

How do we use this data?

We use this data only for website maintenance, service optimization, and business purposes.

As a rule, visitor and customer data will be used:

• to respond to your inquiries and send you requests or promotional materials;

• to improve your website experience during your next session;

• to offer you specific content based on your previous use or based on usability trends shown by the behaviour of other users on this site or by other studies;

• to tailor specific offers or show targeted content via suggestions, newsletters, or customized pages;

• to communicate with you via different platforms such as social media, email, telephone, and other networks; you can opt out of receiving this targeted content. Still, for other campaigns, we may use your data to deliver improved messaging for other users.

• for internal purposes to analyse our marketing campaigns, previous deals, and current customers;

• to comply with internal and external audit requirements as well as for information security purposes;

• to comply with legal requirements such as for preventing crimes, aiding in investigations, or preventing loss or fraud, in which case we may have to share data within the scope of legal proceedings.

Personal data processed by IIK is not subject to profiling and automated decision-making.

Whom will we share your data with?

In the course of our business activities we may disclose your personal data to service providers and partners who assist us in operating this website, to affiliated companies and, in some cases, to legal authorities.

We may disclose your personal data to the following third parties:

• Service providers, contractors, third-party vendors, agents, or partners who act on our request or on our behalf

• Our affiliates or subsidiaries that may help us to process it

• Service providers, contractors, third-party vendors, agents, or partners who act on our request or on our behalf

How long will we retain your personal data?

We will retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, after which it will be deleted or archived except to the extent necessary to comply with our legal obligations (for example, if we are required to retain data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

What are your rights?

You have the following data protection rights:

• The right to be informed about the collection and use of your personal data; at any time, you can file an access request with us and ask for a copy of your personal data in a commonly used electronic format

• The right to request information on the purpose of data processing and information on third parties that have received your personal data

• The right to ask us to rectify personal data that is incorrect or outdated

• The right to restrict processing, meaning that you may request deletion of your personal data or ask us to stop processing your data at any time

• The right to request portability of your personal data

• The right to raise a justified objection to processing of your personal data

• The right to withdraw consent for processing data at any time if you have previously provided us with consent for the processing of your personal data

You may exercise your rights by sending a request to the contacts listed in the contact details section above. If you have any complaints about how we process your data, please lodge a complaint with the appropriate data protection authority at the place of your residence. Where is your data processed?

Your personal data may be processed in various locations Kenya and Africa, each having different data protection standards. However, we will take all reasonable steps reasonably to ensure that your data is handled securely and in accordance with the highest standards provided for in the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679 of the European Parliament and of the Council), Kenya’s Data protection Act (2019), this Privacy Policy, and industry standards.


As is general practice, our website uses cookies to collect data and provide visitors with a more user-friendly browsing experience. Cookies are select pieces of data that are stored on your computer to help a website recognize you on your next visit. Cookies automatically collect data that isn’t personally identifiable, such as preferred internet browser, operating system, domain name, website interactions, visit time, location, and most-viewed pages per visit.
By accepting our Privacy Policy and remaining on the IIK website, you agree to our website’s use of cookies. You may clean or disable cookies in your internet browser settings to delete this data from your device and stop data from being collected. Typically, browsers automatically accept cookies. If you want to reject cookies, block the use of cookies, delete cookies, or be notified when a cookie is sent, please change the appropriate settings in your browser.

External links on the website

Our website may contain external links that take you to third-party websites. These websites operate independently of IIK and are not covered by our Privacy Policy. Data that you share on a third-party website that is linked to from the IIK website is covered by that third-party website’s own privacy policy and may be collected for use by such third party. IIK is not liable for data processed by third-party websites and cannot guarantee your safety when interacting with them.

Revisions to the IIK website and Privacy Policy

IIK reserves the right to make changes to this Privacy Policy at any time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our website, you accept those changes.

Contact details

If you have any questions or comments regarding this Privacy Policy and website terms of use, please send an email to with the subject line “Privacy Policy Request.”